Messaging makes it easier for

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How does proactive messaging work? Proactive messaging allows customer service teams to proactively engage with customers by sending a notification from webmail or their mobile app. You can choose who receives your messages, their content, where and when they see them, and whether a bot or agent will continue the conversation when a customer responds. On the customer side, proactive messaging creates a seamless experience during support interactions. In particular, when customer service teams anticipate issues or disruptions, it allows them to direct questions to the FAQ before they become tickets and overwhelm agents, or are asked in a channel more expensive support services, such as telephone.

Messaging makes it easier for customers to resolve their queries with bots and auto Bahrain WhatsApp Number mations so they don't need to speak to an agent. When to use proactive messaging? Directing customers to support channels that are easy to automate is a simple way to save money, but there are also a host of creative ways to use proactive messaging. For example, you can influence customers by offering them a promo code when they are on a certain page, or leverage messaging to inform your customers about new product features, or to make announcements. Proactive messaging can also promote customer retention.



An engaged customer is less likely to leave your page, whether while browsing, shopping, or seeking to contact support. Optimize your engagement methods Offer post-purchase support Improve your sales and conversions When you notice a customer spending a certain amount of time on your site, send them a message to move things along and prevent them from leaving the page.    Send targeted messages when your customer spends time on post-purchase pages, like returns or refunds.    Promote products, share ads, and offer discounts to customers to grab their attention and entice them to make a purchase.