A typical mistake is to think that this work can be carried

nafizcristia98

If at a specific time due to rest or spa schedule issues you are not going to be able to answer, change the status to “not available” and enable the delayed message, that is, use the chat as a contact form. 4) Social Networks: At this point we already know that social networks are widely used and that many of our clients use them both to publicly comment on our services and facilities and to communicate with us. Therefore, the guideline to follow should be for a community manager to manage these aspects and respond to consumer requests or to transfer them to the corresponding department.

We all know how to publish on Facebook, but not all of us know how to manage communities and that is why these professionals exist. Communication is a very serious issue that has implications for the quality of service and the perception of our brand Binance App Users Data so this aspect should never be neglected or undervalued. Now, the question is: what type of questions can the community manager receive? Questions about schedules, prices and services. Recommendations on treatments. Resumes. Collaboration or sponsorship proposals.



In principle, these would be easy questions to answer, but we may encounter other situations that are complicated to manage: Complaints about the service (in private contact). Complaints about the service (expressed publicly). In the first case, a quick response is essential, as always, clarifying the reason for the problem and apologizing if necessary. If the complaint is not justified, it will always be necessary to respond with arguments and using the terms and conditions that the client had to accept to receive the service. In the second, the problem is amplified and reaches other users who may be in the process of deciding to purchase. Therefore, we must act quickly and try to close the crisis as soon as possible with arguments and apologies if the situation requires it. You can also reach direct dealings with the affected person, but as long as the client is right.