Been traveling all day

juthi94517

The right definition of success . Employees should always know what successful work should look like. Writing down appropriate guidelines for what is considered "done" eliminates any possible source of confusion for field technicians. Travel time and route . Most companies think of routes and trips as a given length, usually the shortest available distance between two points. However, good route planning.

Takes into account the difficulty of the roads and the field technician's level of knowledge of them. In short, GPS tracking and measurement are not the end-all-be-all when it comes to route planning. Monitor skills carefully . Field service planning is not phone number list about completing a task or tasks in the shortest time possible. It's about ensuring the best technician has the right job for the right customer. Sometimes.



This may mean sending someone further away and losing time. If you are not using field service scheduling software , you will need to use a plain Excel spreadsheet or relational database. Consider soft skills . One of the three key factors that determine field service success is customer satisfaction. While one engineer may have excellent technical skills, this won't always create an exceptional customer experience.